Return Policy
Alive Store Return Policy
We aim for your satisfaction with every purchase. If you're not completely happy with your product, here's our return policy:
1. Return Window
You may return items within 15 days of delivery for a full refund or exchange.
2. Conditions for Returns
- Items must be in their original, unused condition with all packaging and accessories included.
- Products that are damaged, altered, or show signs of wear are not eligible for returns unless they are defective.
- Some items, like software, opened electronics, or customized goods, may not be returnable unless defective.
3. Non-Returnable Items
- Opened software and digital downloads.
- Customized products or personalized items.
- Items labeled as "Final Sale."
4. Return Process
-Initiate a Return: Contact our customer service team at [myalivestore@gmail.com] with your order number.
- Return Shipping:Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Refunds:Refunds will be processed within 15 business days of receiving the returned item and issued to the original payment method.
5. Defective or Incorrect Items
If you receive a defective or incorrect product, please contact us within 7 days of delivery. We will arrange for a replacement or refund at no additional cost to you.
For any questions or assistance, contact our support team at [myalivestore@gmail.com or 0698628368].
We aim for your satisfaction with every purchase. If you're not completely happy with your product, here's our return policy:
1. Return Window
You may return items within 15 days of delivery for a full refund or exchange.
2. Conditions for Returns
- Items must be in their original, unused condition with all packaging and accessories included.
- Products that are damaged, altered, or show signs of wear are not eligible for returns unless they are defective.
- Some items, like software, opened electronics, or customized goods, may not be returnable unless defective.
3. Non-Returnable Items
- Opened software and digital downloads.
- Customized products or personalized items.
- Items labeled as "Final Sale."
4. Return Process
-Initiate a Return: Contact our customer service team at [myalivestore@gmail.com] with your order number.
- Return Shipping:Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Refunds:Refunds will be processed within 15 business days of receiving the returned item and issued to the original payment method.
5. Defective or Incorrect Items
If you receive a defective or incorrect product, please contact us within 7 days of delivery. We will arrange for a replacement or refund at no additional cost to you.
For any questions or assistance, contact our support team at [myalivestore@gmail.com or 0698628368].